Infrastructure & Cloud Manager

Mayer Brown is a leading global law firm with offices in 26 key business centres across the Americas, Asia, Europe and the Middle East. With approximately 200 lawyers in each of the world’s three largest financial centres — New York, London and Hong Kong — we are uniquely positioned to advise leading companies and financial institutions on their most complex legal needs. We have deep experience in high-stakes litigation and complex transactions across industry sectors, including our signature strength, the global financial services industry.

We are a collegial, collaborative and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support and development they need to grow, thrive and realise their greatest potential. We also encourage all our people to use their skills to support the wider community through our pro bono and community volunteering programmes. At Mayer Brown the principles of mutual respect, dignity and understanding are central to the way we work and help to provide an environment where diversity and inclusion are embraced.

The Infrastructure & Cloud Manager is a newly created role who is responsible for overseeing the firm's infrastructure operations to maintain high-quality operational excellence.

• Oversee the day-to-day operations of the IT infrastructure team covering functional areas including but not limited to Microsoft E5, telephony, networking, storage, hardware and other compute infrastructure
• Manage the design, installation and ongoing maintenance of the firm's on-premise and cloud based IT infrastructure
• Support CIO to develop and implement strategies, standards, and best practices to optimize infrastructure performance
• Establish and maintain strong relationships with vendors and service providers, and ensure SLAs are met in delivering value to the firm
• Manage budget of the firm's IT infrastructure and cloud services in alignment with the firm's business goals
• Work with IT team members to develop, maintain and regularly test the firm's disaster recovery and business continuity plans
• Collaborate with cross functional IT teams on projects to ensure seamless integration between infrastructure operations and broader technology initiatives
• Mentor and coach team members to foster a culture of continuous improvement, collaboration, accountability and excellence
• Stay up-to-date and assess emerging technologies and industry trends to identify opportunities for innovation and improvement within the infrastructure landscape
• Performs other duties as assigned or required to meet Firm goals and objectives

• Bachelor’s degree in Information Technology, Computer Science or related disciplines
• Minimum 10 years of relevant experience in infrastructure operations, with at least 5 years at managerial level. Prior working experience in legal industry is a plus
• Strong technical expertise in areas such as infrastructure operations and cloud technologies
• Proven track record of successfully leading teams and delivering high quality infrastructure services.
• Proven ability to establish and maintain strong long term relationships, communications and interact professionally with a diverse group of stakeholders at all levels
• Proven ability to work on own initiative and without supervision
• Relevant certifications (e.g. ITIL, CISSP, CCNA) are advantageous
• Proficiency in Microsoft Office products
• Ability to articulate complex technologies to non-technical people and help technical people understand the business requirements better
• Strong analytical and problem solving skills
• Strong written and verbal communication skills in English and Chinese, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
• Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
• Ability to work under pressure, meet deadlines with shifting priorities
• Must be a self-starter with a high level of initiative
• Strong customer service skills, able to anticipate needs and exercise independent judgment
• Strong attention to detail, organizational skills and the ability to handle multiple projects
• A strong appreciation of value achieved through astute financial management including budget planning and operational expense management
• A high level of discretion in preserving the confidentiality of sensitive information
• The ability to be proactive and creative in identifying and solving problems and issues
• Maintains confidentiality and exercises discretion
• Exercises solid strategic thinking and problem-solving skills
• Resilient and able to handle setbacks
• Possesses self and team awareness – recognizes and understands both personal and team dynamics and can leverage effectively to drive results
• Ability to act as a role model for other members of the department regarding leadership, work ethic, self-improvement and career development. Ability to mentor and guide staff towards continuous improvement mentality
• Willingness to challenge the status quo