Financial Accounting Application Specialist Engineer (System Administrator)

Mayer Brown is a leading global law firm with offices in 26 key business centres across the Americas, Asia, Europe and the Middle East. With approximately 200 lawyers in each of the world’s three largest financial centres — New York, London and Hong Kong — we are uniquely positioned to advise leading companies and financial institutions on their most complex legal needs. We have deep experience in high-stakes litigation and complex transactions across industry sectors, including our signature strength, the global financial services industry.

We are a collegial, collaborative and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support and development they need to grow, thrive and realise their greatest potential. We also encourage all our people to use their skills to support the wider community through our pro bono and community volunteering programmes. At Mayer Brown the principles of mutual respect, dignity and understanding are central to the way we work and help to provide an environment where diversity and inclusion are embraced.

The Financial Application Administrator is a newly created role who is responsible to manage and maintain the firm's Legal Practise Management System (LPMS) and other financial applications.

• Provide Level 1 and 2 support for the Firm's LPMS which consists of Aderant Expert Sierra and Intapp, including troubleshooting, bug fixing and resolution of technical issues
• Respond to user queries efficiently to minimize disruption and resolution timeframe
• Setup and manage user accounts, manage configure permissions and ensure proper access controls are in place
• Collaborate closely with external (Aderant) and internal IT teams to ensure applications integration, stability and security
• Manage the implementation of application upgrades and patches. Identify issues and escalate/ follow up with vendors on corresponding fixes and improvements
• Lead application configuration and customization to meet business requirements
• Monitor application performance to ensure optimal functionality
• Perform regular system testing  
• Provide technical guidance and support to end users on application/ workflow improvement projects
• Create and maintain documentation related to application support procedures, best practices and troubleshooting FAQs.
• Deliver user trainings
• Ensure the use of the LPMS complies with firm policies, data governance and retention, access controls and the like
• Stay up-to-date with the latest LPMS trends and innovations  
• Perform other duties as assigned or required to meet Firm goals and objectives

• Bachelor's degree in computer science, Information Technology or related field
• At least 3 years' experience in application support, technical troubleshooting and user assistance, preferred in legal firms or professional service
• Experience in collaborating with software development vendors to facilitate application supportability and incident management
• Proficiency in Microsoft Office products
• Knowledge and experience with Aderant suite of products is a plus
• Ability to articulate complex technologies to non-technical people and help technical people understand the business requirements better
• Experience in system configuration, customization and testing
• Familiarity with finance & accounting operation and software applications is a plus
• Ability to work under pressure, meet deadlines with shifting priorities
• A high level of discretion in preserving the confidentiality of sensitive information
• The ability to be proactive and creative in identifying and solving problems and issues
• Exercises solid strategic thinking and problem-solving skills
• Strong written and verbal communication skills in English and Chinese, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors