Senior Accounts Officer - Billing (6-month Contract)

Mayer Brown is a leading global law firm with offices in 27 key business centres across the Americas, Asia, Europe and the Middle East. With approximately 200 lawyers in each of the world’s three largest financial centres — New York, London and Hong Kong — we are uniquely positioned to advise leading companies and financial institutions on their most complex legal needs. We have deep experience in high-stakes litigation and complex transactions across industry sectors, including our signature strength, the global financial services industry.

We are a collegial, collaborative and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support and development they need to grow, thrive and realise their greatest potential. We also encourage all our people to use their skills to support the wider community through our pro bono and community volunteering programmes. At Mayer Brown the principles of mutual respect, dignity and understanding are central to the way we work and help to provide an environment where diversity and inclusion are embraced.

• Prepare bills based on requests received through the daily operations.
• Handle enquires in relation to billing received from secretaries and fee earners.
• Monitor of certain tasks to ensure all incidents resolved.
• Assist with the submission of the bills into the ebill hub if the client has requested the bills to be electronically submitted.
• Proactively monitor ebilling progress including status reporting in ebilling systems.
• Ensure that all e-billing issues, including rejections and/or deductions, are monitored and resolved timely and provide problem solving assistance where needed
• Liaise with e-billing Global Team with respect to any rejected bills during e-billing submissions
• Build and maintain effective working relationships with billing attorneys, paralegals, legal assistants and external clients, and responding to any queries regarding the billing process
• Conduct regular training sessions for new secretaries, real estate executives and assistants
• Perform ad hoc assignments as required

• Post-secondary education
• Minimum 4 years' relevant experience including client service, billing and/or collections, preferably in a professional services firm.
• Previous ebilling system experience will be an asset.
• Good command of both written and spoken English, Chinese and Mandarin.
• Result-oriented, with a strong time management skills, able to set schedules and work under pressure to meeting deadlines.
• Highly organized and pro-active; able to work under pressure.
• Strong attention to details  and problem-solving skills.
• Good PC skills in MS Word and Excel.