Mayer Brown

Desktop Systems Engineer - Asia

Job Post Information* : Posted Date 3 months ago(10/19/2021 4:04 AM)
ID
2021-3307
# of Positions
1
Pos. Category
Information Technology - Desktop Analyst
Office Location
Hong Kong - Wong Chuk Hang
Pos. Type
Regular Full Time

Overview

Mayer Brown is a leading global law firm with offices in 26 key business centres across the Americas, Asia, Europe and the Middle East. With approximately 200 lawyers in each of the world’s three largest financial centres — New York, London and Hong Kong — we are uniquely positioned to advise leading companies and financial institutions on their most complex legal needs. We have deep experience in high-stakes litigation and complex transactions across industry sectors, including our signature strength, the global financial services industry.

 

We are a collegial, collaborative and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support and development they need to grow, thrive and realise their greatest potential. We also encourage all our people to use their skills to support the wider community through our pro bono and community volunteering programmes. At Mayer Brown the principles of mutual respect, dignity and understanding are central to the way we work and help to provide an environment where diversity and inclusion are embraced.

Responsibilities

The Desktop Systems Engineer (Asia) is responsible for the planning, development, configuration, implementation, administration, maintenance support of the firm’s Windows Desktop, Citrix, and related systems.  This position functions in a variety of roles including technology expert and vendor coordinator.  Also, has project responsibilities for gathering requirements, identifying viable technologies and providing recommendations on specific solutions as it relates to Microsoft, Citrix and other 3rd party desktop management systems.   Main support for this role is for the Asia offices but this position is a global role with support for all regions. 

  • Support the Windows desktop image build and deployment processes with experience with Microsoft Endpoint Configuration Manager (MECM), Operating System Deployment (OSD), Microsoft Deployment Toolkit (MDT), Windows Deployment Services (WDS), User State Migration Toolkit (USMT) and User Experience Virtualization (UE-V).
  • Administer Group Policy for both Windows Desktop and Citrix environments.
  • Experience with VMware Horizon to support the provisioning of VMs for QC, development, or other custom desktop configurations required.
  • Desktop management with Microsoft technologies including Distributed File System (DFS) and Key Management Service (KMS).
  • Provide ongoing administration and support of 3rd party desktop management and security systems such as Nightwatchman and Microsoft Endpoint Configuration Manager (MECM), Microsoft Bitlocker Administration (MBAM) as well as the core desktop applications.
  • Support Symantec Encryption Desktop for Windows.
  • Assist with server builds and upgrades for various desktop management systems.
  • Assist in the administration and maintenance of the Firm’s Active Directory as it pertains to the Windows desktop environment and management systems.
  • Consult on Windows desktop issues and initiatives providing 3rd level support.
  • Liaise between Firm management, sponsors, users and other Information Technology personnel to communicate issues regarding Windows desktop status and strategy.
  • Assist with the evaluation of new products, systems and applications deemed to be appropriate to the Firm’s business regarding the Windows desktop environment.
  • Make recommendations to improve the use of the Windows Desktop environment.
  • Asia point of contact and support responsibility for all Desktop Team.
  • Participate in Windows Desktop and management systems related incident, problem and change management.
  • Update Windows Desktop and management systems documentation to support changes to the environment.
  • Assist in the management of the Global Desktop Team’s annual budget as it relates to the Windows desktop environment.
  • Help manage, maintain and administrate the firm’s Citrix environment in Asia including but not limited to Citrix Virtual Applications and Desktops, Provisioning Services, Application Delivery Controller/Gateway and StoreFront.
  • Consult on Citrix issues and initiatives providing 3rd level support.
  • Help manage, maintain and administrate the firm’s Document Management environment. Training will be provided.
  • Liaison between the Information Technology department, business departments, practice areas, clients and support staff.
  • Meet with user groups to understand needs, issues and concerns and make recommendations on improvements.

Qualifications / Person Specification

  • Bachelor’s degree in the field of Computer Science, Information Technology or equivalent experience with Microsoft Windows certification (MCSA or MCSE) preferred.
  • 5+ years of working experience with Windows desktop management and Microsoft Server technologies.
  • 3+ years of working experience with group policy and Active Directory.
  • 3+ years of working experience with Citrix Technologies.
  • Experience with System Center Configuration Manager required.
  • Experience with desktop or server virtualization technologies required.
  • General knowledge of DHCP, DNS, WINS and Internet Protocols.
  • Good knowledge and understanding of ITIL processes and procedures.
  • Document Management experience a plus but not required.
  • Strong oral and written English.
  • Preference for spoken Cantonese and Putonghua.
  • Strong communication, technology, problem-solving and analytical skills.
  • Possess vendor management skills.
  • Client-focused with the ability to develop good relationships.
  • Experienced technical lead who can contribute to the success of the Information Technology team.
  • High level of discretion, comfortable handling sensitive information and maintaining confidentiality.
  • Committed to continued advancement with strong change management skills.
  • Resilient and able to handle setbacks with proven ability to work under pressure and meet strict deadlines.
  • Ability to act as a role model for other members of the department regarding leadership, work ethic, self-improvement and career development.
  • Competent at the highest technical level of all phases of applications systems analysis activities.
  • Familiarity with established project management and other structured operational practices.
  • Exemplary troubleshooting skills

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